The hardware is now installed and in production. Network stability has been restored. A mis-seated cable caused a brief delay in re-establishing continuity for all paths. We are monitoring the situation and expect 100% service availability moving forward.
Posted Aug 03, 2024 - 09:13 CDT
Update
The hardware is being brought online and network routes are reconfiguring to accommodate the adjustments. Some packet loss may occur while this happens.
Posted Aug 03, 2024 - 08:56 CDT
Update
Replacement hardware is nearly ready for insertion into production.
Posted Aug 03, 2024 - 06:54 CDT
Update
Replacement hardware is being prepared for insertion into production. Traffic is operating normally, all systems appear recovered.
Posted Aug 03, 2024 - 05:53 CDT
Update
Replacement hardware is being prepared for insertion into production. Traffic is operating normally, with only a few systems showing residual effects from the faulted hardware. Our technical support teams are actively working to recover these affected systems.
Posted Aug 03, 2024 - 05:04 CDT
Identified
A hardware fault, placing some equipment into a bad state has been identified and temporarily worked around. Replacement hardware is being sourced to be installed to address the issue long term.
Routing and traffic appear to be normalized at this time.
Posted Aug 03, 2024 - 03:54 CDT
Investigating
We are aware of network instability within the ORD6 region and are investigating the root cause.