The reporting systems are showing healthy, with backfill processes underway. We will continue to monitor extra-closely while the backfill process completes. Expect to see full data sets within the next 24 to 28 hours depending.
Thank you for your patience and understanding in this manner.
Posted Nov 24, 2025 - 19:03 CST
Monitoring
The root problem has been addressed and access to the reporting pages is restored. Data from the last few days will be re-populating the dashboards over the next few hours and we will continue to monitor the situation.
No data loss was suffered, but your dashboards may have incomplete numbers for the last 7 or so days of time until the re-population is complete.
Posted Nov 24, 2025 - 14:18 CST
Identified
We have identified the issue and are working to resolve access to the reporting interface.
Posted Nov 24, 2025 - 13:39 CST
Investigating
Users may be experiencing a loss of connectivity to the SGreports services. We are investigating the issue.